Frequently Asked Questions

What sizes do you carry?

US sizes 10/M to 26/4X; most styles go up to 22-24/3X. Every size shows both numbers, like 14-16/1X. See our Size Guide.

Why does the tag inside show a different size?

Size tags run small, so the tag inside can show a bigger number (for example 6XL) than the size you ordered. That is normal: we pick every size from the garment's own measurements, so it is your size. Each size chart has a "Tag inside" column that shows which tag belongs to which size.

How long does shipping take?

Every order ships with Premium Shipping and always arrives within 7–10 business days of ordering, including the time to prepare your order. Shipping is always free. We ship to the United States only.

Will I pay anything extra on delivery?

No. Taxes are included in the price, so there is nothing extra to pay when your order arrives.

What if the size is wrong?

Our Fit Promise has you covered: email us within 30 days of delivery and we'll help you with the right size or your money back.

What is your return policy?

Every order comes with our 30-Day Money-Back Guarantee: not happy, send it back within 30 days of delivery and get your money back. Damaged or wrong item? Full refund, just send a photo. See Returns.

How do I track my order?

You'll get a tracking link by email as soon as your order ships.

How does store credit work?

Every order gives you 12¢ back for every $1 in store credit for your next order: the more you spend, the more you earn. For example, a $79.95 order earns $9.59, a $134.91 order earns $16.19.

The amount is based on your order total after the bundle discount. Your credit is added to your Thighrise account and we email you the moment it is ready to use. To use it, sign in at checkout with the email you ordered with: no password, we email you a one-time code. Your balance is shown in your account and you can spend it on any order within 90 days. If an order is cancelled or refunded, the credit from that order is taken back. Promotional credit, no cash value.

What is shipping protection?

An optional extra of $2.95 that you can switch on in your bag. If your parcel arrives damaged, gets lost or is stolen on the way, email us your order number (and a photo if it is damaged) and we send a replacement or refund it, no questions asked.